Privacy Policy

ONVOIPTELECOM LTD

1. Introduction

ONVOIPTELECOM LTD ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website onvoiptelecom.com ("Website") or use our VoIP telecommunications services ("Services").

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Company details:

  • Company name: ONVOIPTELECOM LTD
  • Registered office: 68 Rosslyn Hill, London, England, NW3 1ND
  • Data protection contact: privacy@onvoiptelecom.com

2. Information We Collect

2.1 Information you provide to us

  • Contact information: name, email address, phone number, company name
  • Account information: username, password, billing address, payment details
  • Communications: enquiries, support tickets, feedback, and any information you include in correspondence with us
  • Service configuration: phone numbers, call routing preferences, voicemail settings

2.2 Information collected automatically

  • Technical data: IP address, browser type and version, operating system, device type
  • Usage data: pages visited, time spent on pages, click patterns, referral source
  • Call data records (CDR): calling and called numbers, call duration, date and time of calls, call type (we do not record call content unless you enable call recording)
  • Cookie data: see our Cookie Policy for details

3. How We Use Your Information

We use your personal data for the following purposes:

  • To provide, operate, and maintain our Services
  • To process your orders, payments, and manage your account
  • To respond to your enquiries and provide customer support
  • To send you service-related notifications (e.g., outages, billing reminders)
  • To send marketing communications (only with your consent)
  • To comply with legal and regulatory obligations (including Ofcom requirements)
  • To detect, prevent, and address fraud, abuse, and security issues
  • To improve our Website and Services through analytics

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

  • Contract: processing necessary to perform our contract with you or to take steps at your request before entering into a contract
  • Legitimate interests: processing necessary for our legitimate business interests (e.g., fraud prevention, improving our services), provided these are not overridden by your rights
  • Consent: where you have given us clear consent to process your data for a specific purpose (e.g., marketing emails)
  • Legal obligation: processing necessary to comply with a legal obligation (e.g., retaining call data records as required by law)

5. Data Sharing

We may share your personal data with:

  • Service providers: hosting providers, payment processors, and IT support providers who assist us in delivering our Services
  • Telecommunications partners: other network operators to enable call connectivity
  • Professional advisers: lawyers, accountants, and auditors where necessary
  • Law enforcement and regulators: where required by law, court order, or regulatory obligation (including Ofcom)

We do not sell your personal data to third parties.

6. International Transfers

We primarily store and process your data within the United Kingdom and the European Economic Area (EEA). Where we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO).

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

  • Account data: retained for the duration of your account plus 6 years after closure (for legal and regulatory compliance)
  • Call data records: retained for 12 months as required by applicable UK telecommunications regulations
  • Marketing consent records: retained until you withdraw consent
  • Website analytics data: retained for up to 26 months

8. Your Rights

Under UK GDPR, you have the following rights:

  • Right of access: request a copy of the personal data we hold about you
  • Right to rectification: request correction of inaccurate or incomplete data
  • Right to erasure: request deletion of your data (subject to legal obligations)
  • Right to restrict processing: request that we limit how we use your data
  • Right to data portability: receive your data in a structured, machine-readable format
  • Right to object: object to processing based on legitimate interests or for direct marketing
  • Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at privacy@onvoiptelecom.com. We will respond within one month.

9. Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption (TLS/SRTP), access controls, regular security assessments, and staff training. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children

Our Services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.

11. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this page periodically.

13. Contact Us

For any questions about this Privacy Policy or our data practices, please contact:

ONVOIPTELECOM LTD
68 Rosslyn Hill, London, England, NW3 1ND
Email: privacy@onvoiptelecom.com

Effective date: 8 April 2026 | Last updated: 8 April 2026