Acceptable Use Policy

ONVOIPTELECOM LTD

1. Purpose

This Acceptable Use Policy ("AUP") sets out the rules governing the use of the VoIP telecommunications services provided by ONVOIPTELECOM LTD ("we", "us", "our"). This policy forms part of our Terms of Service.

2. General Principles

You must use our Services lawfully, ethically, and in a manner that does not impair the use of the Services by others. You are responsible for all activity conducted through your account, including by any Users you authorise.

3. Prohibited Activities

You must not use our Services to:

3.1 Illegal Activity

  • Engage in any activity that violates UK law or the law of any applicable jurisdiction
  • Make threatening, harassing, abusive, or nuisance calls
  • Transmit content that is defamatory, obscene, fraudulent, or that infringes on intellectual property rights
  • Facilitate or participate in any form of fraud, including toll fraud, CLI spoofing for deceptive purposes, or phishing

3.2 Network Abuse

  • Attempt to gain unauthorised access to our systems, networks, or other customers' accounts
  • Interfere with or disrupt the integrity or performance of our network or Services
  • Use the Services to conduct denial-of-service attacks or other malicious network activity
  • Use automated systems to generate excessive traffic or artificially inflate call volumes

3.3 Spam and Unsolicited Communications

  • Send unsolicited bulk voice calls, SMS, or fax messages ("spam")
  • Use our Services for telemarketing without proper consent and in violation of the Privacy and Electronic Communications Regulations 2003 (PECR)
  • Violate the Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) rules

3.4 Misuse of Numbers

  • Manipulate Calling Line Identification (CLI) to misrepresent your identity for fraudulent purposes
  • Use phone numbers in a manner inconsistent with Ofcom's National Numbering Plan
  • Engage in artificial inflation of traffic (AIT) or revenue sharing fraud

4. Fair Use

Plans described as "unlimited" are subject to a fair use policy. They are intended for normal business communication and not for continuous or excessively high-volume use (e.g., operating a call centre on a plan not designed for that purpose). We define fair use as usage that does not exceed 5 times the average usage of similar customers. We will contact you before taking any action if we believe your usage is excessive.

5. Monitoring and Enforcement

We reserve the right to monitor usage of our Services to ensure compliance with this AUP. If we determine that you have breached this policy, we may:

  • Issue a warning and request that you cease the offending activity
  • Temporarily suspend your Services
  • Permanently terminate your Services
  • Report the activity to law enforcement or relevant regulatory authorities

Where possible, we will give you reasonable notice before taking action, unless the breach poses an immediate risk to our network, other customers, or is required by law.

6. Reporting Violations

If you become aware of any misuse of our Services, please report it immediately to:

Email: abuse@onvoiptelecom.com

7. Changes to This Policy

We may update this AUP from time to time. Changes will be posted on this page. Continued use of our Services after changes are published constitutes acceptance of the updated policy.

8. Contact

ONVOIPTELECOM LTD
68 Rosslyn Hill, London, England, NW3 1ND
Email: info@onvoiptelecom.com

Effective date: 8 April 2026 | Last updated: 8 April 2026